GENERAL QUESTION · 276
Mensch & Gesellschaft · BAMF 07.05.2025
What should you do if you are treated badly by your contact person at a German authority?
Official German wording
Was sollten Sie tun, wenn Sie von Ihrer Ansprechpartnerin/Ihrem Ansprechpartner in einer deutschen Behörde schlecht behandelt werden?
Answer options
- AI cannot do anything.
- BI have to put up with this treatment.
- CI threaten the person.
- DI can complain to the head of the authority.Correct answer
EDITORIAL LEARNING AID
Why is this answer correct?
Against unfriendly or inappropriate behaviour by staff at an authority, you can complain to the head of the authority; there is often also a complaints or anti-discrimination office. Answer d is therefore correct. You do not have to accept such treatment (a, b), and threats (c) are not an acceptable route.
Treated badly? Complain to the head of the authority.
This translation and explanation are editorial learning aids. The official German wording and answer key govern the examination.
Source
Official BAMF question catalogue dated 7 May 2025. BAMF